Top AI Conversations

Top Conversations identifies the monitored questions in which Your Brands appears most consistently across AI platform responses.

It helps you find the questions where your brand has strong visibility, compare that visibility by platform and identify successful themes that may be worth protecting or extending.

What the table measures

For each monitored question, Wheremore calculates:

latest monitored responses containing Your Brands ÷ all latest monitored responses × 100

The calculation uses the responses matching the current dashboard filters.

The overall percentage combines all measured platforms and monitoring dates. Each platform row uses the same calculation for that platform only.

For example, if a question has 40 latest monitored responses and Your Brands appears in 30 of them, its overall visibility is 75%.

If ChatGPT supplied 10 of those responses and Your Brands appeared in 9, the ChatGPT row shows 90%.

What counts as a brand appearance

Wheremore compares structured provider names in each response with the company and product names saved under Your Brands in AI Visibility Settings.

Matching is case-insensitive after spaces and formatting have been normalised. Use specific aliases that correspond to the provider names AI platforms are likely to return.

The selected Provider Position determines the appearance required:

Mentioned Anywhere — Your Brands can appear at any valid provider rank.
Top 3 Recommendations — Your Brands must appear at rank 1, 2 or 3.
#1 Recommendation — Your Brands must appear at rank 1.

The denominator remains all latest monitored responses for that question. Provider Position changes what qualifies as a successful brand appearance.

For example, #1 Recommendation answers: “In what percentage of monitored responses was Your Brands the first structured provider?”

Latest responses and retries

Provider requests may be retried or reprocessed.

For each configuration, question, platform and monitoring date, Wheremore uses only the newest processed run. An older attempt does not add another observation.

This prevents retries from inflating either the number of eligible responses or the number of brand appearances.

Before data appears

The selected project needs:

An AI Visibility monitoring configuration.
One or more monitoring questions.
Selected AI platforms.
Completed and processed monitoring responses.
At least one company or product alias under Your Brands in AI Visibility Settings.
Structured provider records for responses in which the brand appears.

Legacy configurations can fall back to their saved company name when project-level Your Brands settings are absent. For consistent reporting across the dashboard, configure Your Brands explicitly.

Quick start

Open the AI Visibility Dashboard.
Select a project.
Choose a date range.
Leave Journey Phase, Configuration and Platform set to all values for the broadest view.
Set Provider Position to Mentioned Anywhere.
Open Top Conversations.
Review the overall visibility percentage and its response counts for each question.
Compare the percentage and counts shown beside each platform bar.
Compare Mentioned Anywhere with Top 3 and #1 Recommendation.
Open AI Platform Conversation Responses to read the answers behind an important result.

Apply the dashboard filters

Project

Project selects the monitoring configurations, questions, responses and Your Brands settings used by the table.

Only projects available in the active workspace can be selected.

Date Range

Choose a preset period or a custom start and end date.

Dates are interpreted as UTC calendar dates and both custom boundaries are included. Last 30 Days means today and the preceding 29 UTC dates.

Journey Phase

Choose all phases or restrict the table to:

Awareness;
Consideration; or
Decision.

Use this to see which questions perform best while buyers discover a problem, compare solutions or approach a choice.

Configuration

Choose all configurations or one monitoring configuration.

This can isolate an audience, market context, product or question set. Disabling a configuration stops future scheduling but does not remove its completed historical responses from this table.

Platform

Choose all platforms or one platform.

Supported platform labels are:

ChatGPT;
ChatGPT Search;
Claude;
Claude Search;
Gemini;
Gemini Search;
Perplexity; and
Perplexity Search.

When one platform is selected, both the overall result and platform breakdown reflect that platform.

Provider Position

Use Mentioned Anywhere, Top 3 Recommendations or #1 Recommendation to change the required provider rank.

Start with Mentioned Anywhere to understand general visibility. Then compare Top 3 and #1 to see whether appearances become prominent recommendations.

Read each row

Each row contains:

the monitored question;
an overall visibility percentage with its brand-mention and eligible-response counts;
the monitoring configuration;
the customer journey phase; and
a visibility bar with percentage and counts for each represented AI platform.

The overall badge uses this format:

75% overall · 3 of 4 responses

Each measured platform row uses the compact format:

75% · 3 of 4

In both cases, the first count is the number of latest monitored responses that mentioned Your Brands and the second is the total eligible responses. Hover text provides the full explanation: “3 of 4 latest monitored responses mentioned Your Brands.”

The platform with the strongest measured percentage is visually emphasised when its visibility is above 0%.

How conversations are ranked

The table returns up to ten questions.

Questions are ordered by:

highest overall visibility percentage;
largest eligible-response count when percentages are tied; and
conversation text alphabetically when both values are tied.

The second rule gives preference to a result supported by more evidence.

The overall percentage is response-weighted. It is not a simple average of the displayed platform percentages.

Understand 0% and “—”

These states have different meanings:

0% — the platform produced eligible monitored responses, but Your Brands did not appear at the required provider position.
— — no monitored response was available for that platform under the selected filters.

Do not interpret “—” as poor visibility. It is an unmeasured platform.

A 100% result can still be based on one response. Always inspect the response count before treating a percentage as reliable.

Because the counts are displayed inline, they remain available on touch devices where hover text may not be accessible.

Historical and archived questions

Completed responses remain available when a configuration is disabled.

If historical run data remains but the original question record is unavailable, the table can display Archived or unavailable conversation. The observation remains in the calculation rather than being silently discarded.

Permanently deleting historical response data is separate from disabling a configuration or removing a question from future monitoring.

How settings changes affect history

The table applies the current Your Brands aliases to stored structured provider records.

Adding, removing or correcting an alias can therefore change historical visibility percentages without changing the underlying responses.

Changes to questions, audience context, platforms or processing days affect future monitoring. Completed historical responses remain available within the relevant filters.

What the table does not measure

Top Conversations is not:

Share of Voice against competitors;
Competitive Win Rate;
sentiment;
citation frequency;
whether an answer cites your own domain;
search ranking, traffic or conversion performance;
answer accuracy or factual quality;
the quality of a recommendation; or
proof that content or campaign activity caused the result.

It measures how consistently Your Brands appears in the latest monitored responses for each question.

What should I do next?

Open AI Platform Conversation Responses to read the underlying answers.
Use Competitive Win Rate to see whether your brand ranks above selected competitors.
Use Share of Voice to compare your overall appearance share with competitors.
Use Conversation Sentiment Analysis to understand how the brand is presented.
Use Citation Rate Analysis to see whether appearances have attached sources.
Use Key Item Tracker to identify recurring features and positioning terms.
Review AI Visibility Settings if aliases are missing, too broad or incorrectly grouped.
Review Manage AI Visibility Tracking if questions, phases, platforms or processing days need changing.
Compare strong questions with weak or missing conversations to identify useful content and positioning opportunities.

Data timing

The table is not real time.

Monitoring runs on each configuration’s selected processing days. Results appear after provider calls finish and raw responses have been processed into structured runs and provider appearances.

The newest monitoring date may be incomplete while jobs remain pending, running, saved as raw responses or waiting for processing.

Troubleshooting

Select a project appears

Select a project in the global controls.
Confirm the active workspace is correct.
Confirm you can access the project.
Allow the project selector to finish loading.

Your Brands is not configured

Select Configure on the AI Visibility Dashboard.
Add the required company and product names under Your Brands.
Save the settings.
Reload the table if it does not refresh automatically.

No conversations found

Increase the date range.
Return Journey Phase, Configuration and Platform to their all-values options.
Set Provider Position to Mentioned Anywhere.
Confirm the configuration has completed monitoring runs.
Confirm Your Brands aliases match the structured provider names.
Check AI Platform Conversation Responses for completed answers in the same period.

A platform shows “—”

No eligible response was measured for that platform under the current filters. Check that the platform is enabled for the configuration and that its jobs completed in the selected period.

A platform shows 0%

Responses were measured, but no structured provider matching Your Brands appeared at the required position. Try Mentioned Anywhere before concluding that the brand was completely absent.

The percentage changed after editing Your Brands

This is expected. Current aliases are applied to historical structured provider data.

Top Conversations measures the percentage of monitored responses containing Your Brands. Share of Voice compares brand appearances with appearances by the selected competitors. Their denominators and purposes differ.

Conversation visibility could not be loaded

Select Retry.
Confirm the project still belongs to the active workspace.
Check that your session is still signed in.
Reload the page if the shared controls did not initialise.
Ask an administrator to inspect the runs and provider-data request if the error continues.