AI Visibility Settings

AI Visibility Settings tells Wheremore which observed names belong to your organisation and which competitor companies should be used for comparison. Use it when setting up a project, correcting brand grouping, or changing the comparison set used by dashboard reports.

Open AI Visibility Settings

1. Open AI Visibility Dashboard.
2. Select the required Project.
3. Select Configure.
4. Wait for AI Visibility Settings to load.

Settings are saved separately for each project. Changing the project changes the brands, competitors and citation-source preparation available in the panel.

Understand the sections

• Your Brands contains the company, product and recognised public names that count as your organisation.
• Default Competitors contains up to eight competitor companies used by comparison reports.
• The available or discovered lists contain names Wheremore has found in recent processed AI responses.
• Citation-source settings control ongoing classification and, when available, preparation of historical source data.

The mention count beside a discovered name is a discovery aid. It is not Share of Voice, a recommendation score or a citation count.

Confirm Your Brands

On a project without saved settings, Wheremore can suggest brand names from the monitoring configuration. The charts remain empty until you confirm the suggestions by selecting Save.

Add every distinct public name that should count as your organisation, such as the company name, principal product name or a recognised abbreviation. Avoid broad category words such as “Cloud” or “Analytics”, which can match unrelated providers.

To change the list:

1. Select the add control beside a discovered name.
2. Confirm it appears under Your Brands.
3. Remove an incorrect name with the remove control on its chip.
4. Keep at least one name selected.

A name cannot belong to both Your Brands and a competitor group. Duplicate checking is not case-sensitive.

Choose Default Competitors

One competitor slot represents one company and can contain several observed name variants. For example, a company name and two product-family names can be grouped and counted as one competitor.

To configure competitors:

1. Add a company from the available list.
2. Select the number badge on its chip to expand its name variants.
3. Remove a variant if it belongs to a different company.
4. Use the merge control when a discovered name should join an existing competitor company.
5. Select a company name to rename the group when the displayed name is unclear.

You can save up to eight competitor companies. Merging another name into an existing company does not use another slot. If the panel finds likely duplicates among competitors saved before grouping was introduced, it can offer Group them; review the proposed grouping before saving.

Choose a focused comparison set: direct alternatives, frequent head-to-head providers and strategically important market leaders. The current settings affect Share of Voice, Competitive Win Rate, Citation Sources and other competitor comparisons.

Prepare citation sources

Citation Sources needs resolved and classified domains to distinguish your websites, competitor websites and independent sources. Turn on citation-source enrichment when you want Wheremore to classify new cited domains and pages as monitoring continues.

After you save the setting, Wheremore automatically prepares an estimate for citations from the last 180 days. It first finds source domains, reuses existing classifications and checks unknown domains without using AI credits. The panel then shows how many domains need AI classification and the estimated credits.

Select Enrich historical sources only after reviewing that estimate. The final charge uses the actual tokens. If additional domains become eligible after the first check, the panel asks for a further confirmation before sending them for AI classification.

Historical enrichment continues in the background after you close the panel. Its status can show preparation, queued, in progress, waiting for classifications, waiting for credits, partially completed or failed. If no eligible historical citations need work, the panel says so.

Source preparation classifies cited domains and pages. It does not add competitor-owned citations where monitored answers did not cite a competitor website.

Save the settings

1. Review Your Brands and Default Competitors.
2. Review any citation-source option.
3. Select Save.
4. Wait for the confirmation message.

The Save control becomes available after a change. If you close the panel with unsaved changes, Wheremore asks whether to discard them.

Saving clears affected report caches and refreshes dashboard grouping. The original AI answers are not rewritten. Current settings are applied to stored structured data, so historical chart values can change after brands, competitor variants, websites or source classifications change.

What settings do not change

AI Visibility Settings does not change the monitored audience, questions, journey phases, platforms or processing days. Use Manage AI Visibility Tracking for those choices.

If something does not look right

Save is unavailable

Make a change and confirm at least one name remains under Your Brands.

A name cannot be added

It may already be selected, may belong to the other group, or the eight-company competitor limit may have been reached. Merge a variant into an existing company when appropriate.

A competitor uses several slots

Apply a suggested regrouping if offered, or merge its discovered variants into one competitor company. Then select Save.

A competitor count is zero in Citation Sources

Confirm the company and variants are saved, then allow source preparation to complete. The chart needs citations to domains associated with that competitor; provider mentions alone do not create competitor-source citations.

A known provider is missing

The discovered list depends on recently processed provider data. Allow another monitoring cycle to finish and confirm the provider appears in the structured responses.

Charts did not change after saving

Close the panel, reload the dashboard, and confirm the correct project remains selected. Background source preparation may need more time before Citation Sources changes.