Top Cited AI Conversations

Top Cited Conversations identifies the monitored questions where appearances of Your Brands are supported by the largest number of citations.

Use it to find the questions that generate the strongest body of cited evidence around your company or products, compare where that evidence appears across AI platforms and open the underlying responses for closer review.

What the table measures

For each monitored question, Wheremore:

selects the newest processed response for each configuration, question, platform and monitoring date;
finds structured provider appearances matching Your Brands;
applies the selected Provider Position;
finds citations attached to those qualifying provider appearances;
applies the selected Citation Position; and
counts the distinct qualifying citations.

Questions are ranked by their total number of distinct brand-linked citations.

The table also reports:

cited responses — the number of latest monitored responses containing at least one qualifying brand-linked citation;
latest monitored responses — the response evidence examined for that question; and
citation share by platform — the percentage of the question’s qualifying citations contributed by each platform.

What “brand-linked citation” means

A citation qualifies when it is attached in the structured response to a provider whose name matches one of the company or product aliases under Your Brands in AI Visibility Settings.

This does not necessarily mean the citation points to your own website.

The cited source may be:

your website;
a review or comparison site;
a publisher;
documentation;
a marketplace;
a research source; or
another third-party page.

Use AI Platform Conversation Responses when you need to inspect the actual source URLs. Use the Cites your domain filter there to isolate responses containing citations to your monitored domain.

Provider Position and Citation Position

The table has two different position controls.

Provider Position

Provider Position comes from the global dashboard controls. It determines where Your Brands must appear in the structured provider list:

Mentioned Anywhere — any valid provider rank;
Top 3 Recommendations — provider rank 1, 2 or 3; or
#1 Recommendation — provider rank 1.

Citation Position

Citation Position appears within the Top Cited Conversations section. It determines which citations attached to the qualifying brand appearance count:

Any Citation — any attached citation position;
Top 3 Citations — citation rank 1, 2 or 3; or
Primary Citation — citation rank 1.

These filters answer different questions.

For example, using #1 Recommendation with Primary Citation counts the primary citations attached to responses where Your Brands is the first-ranked provider.

Latest responses and retries

Provider requests can be retried or reprocessed.

For each configuration, question, platform and monitoring date, Wheremore uses only the newest processed run. Older attempts do not add extra responses or citations.

This prevents retries from inflating the table.

Before data appears

The selected project needs:

an AI Visibility monitoring configuration;
one or more monitoring questions;
selected AI platforms;
completed and processed monitoring responses;
at least one company or product alias under Your Brands;
a structured provider appearance matching Your Brands; and
at least one citation attached to that provider appearance.

Legacy configurations can fall back to their saved company name when project-level Your Brands settings are absent. Configure Your Brands explicitly for consistent reporting.

Quick start

Open the AI Visibility Dashboard.
Select a project.
Choose a date range.
Leave Journey Phase, Configuration and Platform on their all-values settings.
Set Provider Position to Mentioned Anywhere.
Open the Top Cited Pages table area and select Top Cited Conversations.
Set Citation Position to Any Citation.
Review the questions with the largest brand-citation totals.
Compare the platform shares and cited-response counts.
Open AI Platform Conversation Responses to inspect the answers and sources.

Apply the dashboard filters

Project

Project selects the monitoring configurations, questions, responses and Your Brands aliases used by the table.

Only projects available in the active workspace can be selected.

Date Range

Choose a preset period or a custom start and end date.

Dates use UTC calendar dates and custom boundaries are inclusive. Last 30 Days means today and the preceding 29 UTC dates.

Journey Phase

Choose all phases or restrict the table to:

Awareness;
Consideration; or
Decision.

This can reveal whether cited support is concentrated while buyers discover a problem, compare alternatives or approach a decision.

Configuration

Choose all configurations or one monitoring configuration.

This can isolate a particular audience, product, market context or question set. Disabling a configuration stops future scheduling but does not remove its completed historical responses.

Platform

Choose all platforms or one platform.

Supported platform labels are:

ChatGPT;
ChatGPT Search;
Claude;
Claude Search;
Gemini;
Gemini Search;
Perplexity; and
Perplexity Search; and
Google AI Mode.

Provider Position

Provider Position changes the required rank of Your Brands before its attached citations can qualify.

Start with Mentioned Anywhere. Compare Top 3 and #1 to see whether citations remain attached when the brand is recommended more prominently.

Citation Position

Citation Position changes which attached citation ranks count.

Start with Any Citation. Compare Top 3 Citations and Primary Citation to see whether the supporting evidence is prominent or appears deeper in the source list.

Read each row

Each row contains:

the monitored question;
the total number of distinct brand-linked citations;
the monitoring configuration;
the customer journey phase;
the number of cited responses; and
the share of qualifying citations contributed by each represented platform.

The row metadata shows 12 answer citations and 3 of 7 responses cited.

Each measured platform row shows 41.7% alongside 5 of 12. The percentage is the platform’s citation share, while the counts show that the platform supplied five of the question’s twelve qualifying citations.

Hover over a platform result to see:

distinct citation count;
cited-response count;
latest monitored-response count; and
the platform’s share of the question’s qualifying citations.

The platform with the largest positive citation share is visually emphasised.

Inline counts remain available on touch devices where hover text may not be accessible.

Understand the platform percentages

The platform bars show citation share, not citation rate.

For each question:

qualifying citations from the platform ÷ qualifying citations across all represented platforms × 100

For example, if a question has 20 qualifying citations and 12 came from Gemini, Gemini’s bar shows 60%.

The row also displays 12 of 20 beside the percentage so the numerator and denominator are visible.

This does not mean 60% of Gemini responses contained citations. Use the cited-response and latest-response counts to understand frequency.

When the global Platform filter selects one platform, its share will normally be 100% because the denominator contains only that platform.

Understand citations and cited responses

One response can contain several qualifying citations.

A question may therefore show:

15 brand citations;
5 cited responses; and
20 latest monitored responses.

This means five of the twenty latest responses contained one or more qualifying citations, with fifteen distinct qualifying citations between them.

Citation volume and response frequency should be read together. A large total concentrated in one response is different from citations appearing consistently across many responses.

How conversations are ranked

The table returns up to ten questions.

Questions are ordered by:

highest distinct brand-linked citation total;
largest cited-response count when citation totals tie;
largest latest-response count when both preceding values tie; and
question text alphabetically when all counts tie.

This prioritises both citation volume and the breadth of response evidence.

Understand 0% and “—”

These states have different meanings:

0% — the platform supplied latest monitored responses, but contributed no qualifying citations to this question under the selected filters.
— — no latest monitored response was available for that platform under the selected filters.

An em dash is unmeasured data, not poor citation performance.

Historical and archived questions

Completed responses remain available when a configuration is disabled.

If run history remains but the original question record is unavailable, the table can display Archived or unavailable conversation instead of silently discarding the evidence.

Removing a question from future monitoring does not automatically remove completed response history.

How settings changes affect history

The table applies the current Your Brands aliases to stored structured provider records.

Adding, removing or correcting an alias can therefore change which historical citations qualify without changing the stored response.

Changes to questions, audience context, platforms or processing days affect future monitoring. Completed historical responses remain available within the applicable filters.

What the table does not measure

Top Cited Conversations does not directly measure:

citations to your own domain;
citation authority or source quality;
whether a cited source supports the claim accurately;
factual accuracy or hallucination;
overall brand visibility;
sentiment;
competitive rank;
Share of Voice;
search rankings, traffic or conversions; or
causation.

It measures the volume and platform distribution of distinct citations attached to qualifying Your Brands appearances.

What should I do next?

Open AI Platform Conversation Responses to read the answers and inspect their sources.
Use Cites your domain there to identify citations pointing to your website.
Use Citation Rate Analysis to compare how often each platform supplies citations.
Use Top Conversations to compare cited strength with general brand visibility.
Use Worst Conversations to find questions where Your Brands is missing.
Use Competitive Win Rate to compare brand and competitor recommendation positions.
Use Conversation Sentiment Analysis to understand how Your Brands is presented.
Review AI Visibility Settings if aliases are missing or do not match provider names.
Review relevant first-party pages to determine whether stronger, clearer or more citable evidence is needed.

Data timing

The table is not real time.

Monitoring runs on each configuration’s selected processing days. Results appear after provider calls finish and raw responses have been processed into structured runs, providers and citations.

The newest monitoring date may be incomplete while jobs remain pending, running, saved as raw responses, waiting for structured processing or waiting for citation resolution.

Google AI Mode can contribute answer-level citations even when a source is not attached to a named provider. The table does not attribute those sources to Your Brands merely because the brand appears elsewhere in the answer. Use the response viewer to inspect the cited section and its context.

Troubleshooting

Select a project appears

Select a project in the global dashboard controls.
Confirm the active workspace.
Confirm you can access the project.
Allow the project selector to finish loading.
Reload if the table loaded before the global controls.

Your Brands is not configured

Select Configure on the AI Visibility Dashboard.
Add the required company and product aliases under Your Brands.
Save the settings.
Reload the table if it does not refresh automatically.

No cited conversations are found

Increase the date range.
Return Journey Phase, Configuration and Platform to their all-values settings.
Set Provider Position to Mentioned Anywhere.
Set Citation Position to Any Citation.
Confirm monitoring runs completed.
Confirm Your Brands aliases exactly match structured provider names.
Check AI Platform Conversation Responses for citations in the same period.

A platform shows 0%

The platform supplied latest monitored responses but no qualifying citations for the question under the current Provider Position and Citation Position.

Broaden both position filters and inspect the underlying responses.

A platform shows “—”

No latest monitored response was measured for that row and platform under the selected filters.

Confirm the platform is enabled and its jobs completed.

The total changed after editing Your Brands

Current aliases are applied to historical structured provider data. Correcting an alias can change which existing citations qualify.

The table differs from Citation Rate Analysis

Top Cited Conversations ranks questions by citations attached to qualifying Your Brands appearances.

Citation Rate Analysis measures how often platform responses provide citations. The denominators and purposes differ.

Citation data could not be loaded

Select Retry.
Confirm the project belongs to the active workspace.
Confirm your session remains signed in.
Try a shorter date range or broader filter set.
Record the selected filters and time if support is required.